Troubleshooting

If you encounter the “UrbanVPN setup ended prematurely” error during installation, consider the following solutions:

1. Insufficient Admin Privileges:
   • Ensure you have administrative rights on your Windows account.
   • If not, run the installation under a different Windows user with admin privileges.
   • Alternatively, right-click on the installation file and select “Run as administrator” to initiate the installation.
2. Permission Denied during Installation:
   • If you accidentally denied UrbanVPN installation permission during the setup process, re-run the installation.
   • Pay careful attention to the prompts and ensure that you grant the necessary permissions for a successful installation.

Encountering the “Connecting to {Country} has failed” error on Urban VPN may be due to one of the following issues:

Issue 1: Broken or Disconnected Internet Connection

How to fix it:

1. Check the internet connection to ensure it is active and properly connected.
2. For Windows users, utilize the “Network diagnosis tool.” Mac users can use the “Wireless Diagnostics” feature.
3. Open Urban VPN and connect to your desired location.

Issue 2: Conflicting VPNs on Your Device

How to fix it:

1. Disable other VPN or proxy applications installed on your device.
2. Open Urban VPN and connect to your desired location.

By addressing these issues, you should be able to resolve the “Connecting to {Country} has failed” error on Urban VPN.

Encountering the “Connection to {Country} was terminated” error on Urban VPN may be due to one of the following issues:

1. Your internet connection dropped/stopped working.
2. Sporadic glitches in the internet connection.
3. An extremely rare technical issues with the server.

How to fix it:

1. Fix Your Internet Connection:
   • Ensure your internet connection is stable and properly connected.
   • For Windows users, utilize the “Network diagnosis tool.” Mac users can use the “Wireless Diagnostics” feature.
   • Open Urban VPN and connect to your desired location.
2. Wait for Auto-Reconnect:
   • Wait a few seconds for the auto-reconnect feature to re-establish the connection automatically.
3. Choose Another VPN Location:
   • If the issue persists, try selecting another VPN location.

Encountering the “Urban VPN connection failed” error on Urban VPN may be due to one of the following issues:

Issue 1: Unstable internet connection

How to fix it:

1. Check the internet connection to ensure it is active and properly connected.
2. Relaunch Urban VPN and connect to your desired location.

Issue 2: You may have more than 1 VPN App running

How to fix it:

1. Disable other VPN or proxy applications installed on your device.
2. Open Urban VPN and connect to your desired location.

Encountering the “Urban VPN connection error” error on Urban VPN may be due to the following issues:

Issue 1: No Internet connection

How to fix it:

1. Check that you have a stable internet connection.
2. Open the Urban VPN browser extension and connect to your preferred server location.

Issue 2: You may have more than one VPN / proxy extension on your browser

How to fix it:

1. Step 1- Disable other proxy/vpn extensions
   1. On Google Chrome:
      1. Go to chrome://extensions/
      2. Disable other VPN or proxy extensions.
   2. On Firefox:
      1. Go to about:addons
      2. Disable other VPN or proxy add-ons
   3. On Edge:
      1. Go to edge://extensions/
      2. Disable other VPN or proxy extensions.
2. Step 2: Open the Urban VPN extension and connect to your desired location.

Encountering the “”Urban VPN is connecting but not working” error on Urban VPN may be due to the following issues:

Issue 1: Connect to another server

How to fix it:

1. Check that you have a stable internet connection.
2. Open the Urban VPN browser extension and connect to another server location.

Issue 2: You may have more than one VPN / proxy extension on your browser

How to fix it:

1. Step 1- Disable other proxy/vpn extensions
   1. On Google Chrome:
      1. Go to chrome://extensions/
      2. Disable other VPN or proxy extensions.
   2. On Firefox:
      1. Go to about:addons
      2. Disable other VPN or proxy add-ons
   3. On Edge:
      1. Go to edge://extensions/
      2. Disable other VPN or proxy extensions.
2. Step 2: Open the Urban VPN extension and connect to your desired location.

If you encounter the issue of a missing location on Urban VPN for Android, follow these steps based on your account type:

Free Android Version:

• The missing location indicates that it has reached its maximum user limit.
• Wait for a few minutes and try again.

Premium Account:

1. Re-launch the Urban VPN application.
2. Attempt to access the desired location again.
3. If the issue persists, contact Urban VPN support for assistance.