Urban VPN: Glossary

VoIP, or voice-over-internet-protocol, is an internet-based telephone system that transmits voice data over your internet connection rather than the standard copper cables used for traditional landlines. Due to this, VoIP systems provide cutting-edge functionality and scalability that are not available with public switched telephone network (PSTN) technology. Make use of this guide to learn more about VoIP and its benefits.

Why do we need the VoIP protocol?

VoIP combines several forms of communication into a single, integrated system, making it possible to use a variety of audio, video, and text-based ways of communication. For teams to efficiently communicate with one another, this can be especially helpful for businesses as they won't need to use several software applications.

Through the use of devices like laptops, smartphones, and other mobile devices, VoIP enables people to make calls and host web conferences, thereby establishing this network.

How does Voice over IP work?

  • You can place a call using any VoIP-capable device, including a desk phone, computer, or mobile phone
  • Through a wired or wireless switch or router, your classic desk phone or app-based softphone establishes a connection to the internet
  • Your VoIP service routes call through landline, mobile, and virtual phone numbers to their intended receivers
  • The technology then converts incoming and outgoing voices into data packets that go over your internet network, resulting in crystal-clear communication between you and your call recipient

What are the advantages of using VoIP?

Benefits of VoIP include:

  • Low Price
    VoIP is a low-cost alternative to the old telephone system.

  • Increased call quality
    VoIP provides better call quality than alternatives because it uses your internet connection

  • Flexibility
    VoIP also has the benefit of being very adaptable. VoIP can be tailored to meet the precise needs of your company

  • Simple to Scale
    VoIP has the benefit of being scalable. Adding new customers is simple with VoIP telephone systems because they use the internet for calls

  • Additional Features
    Voicemail is only one of the many things a VoIP service may give users access to. VoIP services now make it possible to manage tasks, report and route different calls to contact centers, and conduct internal video conferences

Popular services using VoIP

Here are the most common VoIP apps and services:

  1. Ooma: Ooma Office, which is reasonably priced and offers a few different plan options, is an excellent option for smaller enterprises or companies with a significant number of remote employees

  2. Nextiva: Nextiva provides numerous advantages over its competitors if you're contemplating cloud-based communication for your staff and clients, including flexible pricing options and a wide range of capabilities

  3. 8x8: The cost of the 8x8 eXperience Communications Platform may be the first aspect to catch your eye. Its base package is incredibly reasonable for an enterprise-standard VoIP service, making it the perfect choice for any company that feels like it is currently overspending on its communication tools

  4. Microsoft Teams Phone: Microsoft Teams Phone enables businesses to make calls from any device to any location in the world, utilizing the cloud services of the corporation to guarantee high levels of dependability and high-quality audio

  5. Grasshopper: For smaller businesses, especially those who might lack the financial resources to invest in additional hardware, Grasshopper offers a superb VoIP solution

Conclusion

Due to their extensive software integration capabilities, these cloud-based utilities can aid in cost reduction, remote collaboration improvement, and efficient growth

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